ClearPeak Consulting runs operational diagnostics and margin work for mid-market companies across Dallas-Fort Worth. Each finding is written with a named owner and a date attached, because a recommendation with no owner is a document rather than a change.
A diagnostic produces twenty-two findings and a slide titled next steps. Six months later four things have happened. Not because the analysis was wrong, but because a recommendation addressed to the organisation is addressed to nobody, and the people who could act on it were never named or asked.
The consultant is usually gone by then. The report is technically correct and operationally inert, and everyone involved has quietly agreed not to raise it.
So no finding leaves our engagements without a named individual and a date, agreed with that person in the room before we present. Sometimes they say no, which is far more useful than a nod. We track completion at ninety days and publish the rate: currently 71%.
An abbreviated extract. A full diagnostic runs 15 to 30 findings in this format.
Eight consultants in Carrollton. No contractors, no offshore analysts.
Four to six weeks, ending in findings with named owners and agreed dates.
Fully-loaded product and customer profitability, including the lines losing money.
Cycle time and quality work on the processes your people already work around.
Roles, spans, and decision rights. Usually the finding underneath five other findings.
Programme structure and governance for changes already decided.
We return, check what got done, and publish the completion rate.
Every finding has a named owner who agreed to it before the presentation. Not a function, a person. Where they decline, we record the decline and their reasoning rather than quietly softening the finding.
We publish our ninety-day completion rate. 71%, which means roughly three findings in ten do not get done. That number is more honest than any case study.
We follow the workarounds. Your staff's spreadsheets show where the real process is, and they are the fastest route to what is actually broken.
The question, the access needed, and who will be asked to own outcomes.
Interviews, data, and the workarounds your staff have already built.
Owners and dates agreed individually before anything is presented.
Ninety days later we check completion and publish the rate.
Distribution, manufacturing, building products, healthcare services, and logistics across Dallas, Fort Worth, and North Texas.
Engagements from about $40,000 to $450,000, fixed fee against written scope with the ninety-day review included.
We decline about one enquiry in five, usually where nobody senior is willing to own outcomes, which makes a diagnostic an expensive way to produce a document.
Founded the firm in 2016. Agrees the owner on every finding personally.
Fifteen years. Follows the workarounds rather than the process maps.
Thirteen years. Allocates freight properly and finds the loss-making line.
Ten years. Names the decision-rights problem out loud.
Every finding had my name or a colleague's on it, with a date we had agreed. Fourteen of twenty-two were done in ninety days.
They found two product lines we had been selling below cost since 2019. Nobody had allocated freight.
I declined one of their findings and they wrote down that I had declined it, with my reason. That was oddly reassuring.
If the answer is nobody, that explains the outcome.